Star Studded

Help

Setup takes about ten minutes. Stuck? Email support@starstudded.app. A real person answers, usually within one business day.

Get set up

  1. Install the app from the Shopify App Store and pick a plan. Free works for most new stores.
  2. Add the Reviews block. In Online Store, Themes, Customize, open a product template, click Add block, choose Reviews under Apps, and save.
  3. Turn on the Rewards launcher. In the theme editor, open App embeds and switch on Rewards launcher.
  4. Check your emails. In the app, open Settings. Review requests send by built-in email by default. Add your Klaviyo key to send them through Klaviyo instead.
  5. Set your points. In the Rewards tab, choose points per order, per review and per birthday, and the rewards customers can buy.

Questions

Do I need two apps for reviews and loyalty?

No. You run both from one admin and pay one bill.

Can I bring my current reviews?

Yes. Email support and we move your reviews, photos, videos and points balances over for you. Photos and videos copy into the app's own storage.

Do I need Klaviyo?

No. The app sends review requests and points emails by itself. If you use Klaviyo, the app sends events so your Klaviyo flows can send them instead.

Will my star ratings show in Google?

The app writes the standard product rating fields that themes and Google read. It also builds a review feed you can add to Google Merchant Center. Google decides when to show stars.

What happens when I pass my monthly order limit?

Nothing gets deleted and your widgets stay live. Review request and points emails pause until next month or until you upgrade.

Do customers get points for 5-star reviews only?

No. Every review earns the same points, whatever the rating. Reviews that earned points carry an "Incentivized review" badge.

Can reviewers also review us on Trustpilot or Google?

Yes. Open Reviews, then Share Reviews. Pick one platform (Trustpilot, Google, Yelp, Facebook or any other), paste the link to your review page and set an optional thank-you credit. Each customer gets one email after their review is approved. Every reviewer gets it, whatever their rating, because Trustpilot and Google ban asking only happy customers. The credit thanks them for the review they left on your store and never depends on posting elsewhere.

Does it slow my store down?

The widgets load after the page and reserve their space, so your layout does not jump.

Can I match my theme?

Yes. Widgets use your theme's fonts. You set colors in the theme editor and can add custom CSS.

How do I cancel?

Uninstall the app from your Shopify admin. Billing stops right away. Your store data is deleted 48 hours later, as Shopify requires.

Where is my data kept?

Each store gets its own private database. Read the privacy policy for the details.

Still need help?

Email support@starstudded.app with your store's .myshopify.com address and what you see.